Sending a message

Sending a message

Here you can read how to send a message to your healthcare provider.

Alert
Important before you start:
Can't see the button to send a message? This means your GP practice has (temporarily) disabled this feature. You will not be able to start a new message or reply online.

Not a chat or WhatsApp: An online message is an official medical consultation. Do you want to know exactly how this works or do you have another question? Please check the Help with messages page.



Steps to send a message

Would you like to send a new message? Follow these steps:
  1. Click on the + Message button in the top right corner.

  1. Choose the healthcare provider you want to send the message to (for example, the GP or the assistant).
  2. Fill in the subject.
  3. Type your message.
  4. Click on the Send message button.

Check and confirm

A new window will open where you can read your entire message one more time.
  1. Is everything correct? Click on the Confirm button.
  2. Do you want to change something? Click on Cancel. You can then change your text. After that, click Confirm to send it.


You will automatically return to the message screen. You will see your new message in the list straight away. At the bottom of the screen, a notification saying “Message has been sent” will also appear for a few seconds.