Help with medication

Do you have questions about how the medication module works or are you experiencing issues? Below you will find the most common situations and solutions.

Why can't I request medication?

Do you see the text "You cannot request medication from your practice" on the Request medication card on the home screen?

Or do you see a green banner on the Medication page saying "You are currently unable to repeat medication via HealthApp"?

This means your GP practice has (temporarily) disabled online repeat prescription requests. You will not see a button to start your request. In this case, please contact your GP practice directly for your repeat prescriptions.

What should I do if my medication overview is incorrect?

Do you see a medication in the overview that you no longer use, or is a medication you are taking missing?

Dosage and instructions: Always check the label on the box provided by your pharmacy first. The pharmacy's instructions are always leading.
Making changes: It is not possible to change this information yourself in the app. Is something incorrect? Please contact your GP practice. They can update your medical record and medication overview.

I have another issue with medication

Did this article not answer your question? Please check the help article Viewing medication for an explanation of how the screen works. Still haven't found a solution? You can submit your feedback to us using the feedback form.

Please note: Are you experiencing a medical issue? Please contact your GP practice.