We are sorry to hear that you are having trouble logging in to HealthApp. Below you will find the most common situations and their solutions.

(Tip: you can click on the images to make them larger).

I get an error message when I try to book an appointment

Are you seeing an error message on your screen? This usually means that your GP practice has (temporarily) turned off online appointment booking. Please contact your practice in the usual way (for example, by phone) to make your appointment.

I cannot find the "+ Appointment" button, or the button is not available

The + Appointment button should be in the top right corner of the appointment overview. If you cannot see the button or cannot click on it, your GP practice has disabled the online appointment feature.
Please contact your practice to book an appointment.

I do not know which healthcare provider to choose

Are you unsure whether you need to see the GP, the assistant, or the POH?
While making your choice, click on the information icon (the letter i).
A screen will open with extra information about which healthcare provider suits your complaint best.

I cannot find a date or time that suits me

If there are no dates or times available, the healthcare provider has no free slots left in the digital calendar at the moment.
Is it urgent for you to get an appointment? Please contact your GP practice directly.

In case of emergency: Call your GP immediately.
In life-threatening situations, always call 112.

I get a message saying my time slot is no longer available

It can happen that another patient selected the exact same time slot at the exact same moment, and clicked Confirm just a split second before you did.
Unfortunately, the time slot is then gone. Please choose another available time and try again.

Can I change or cancel my booked appointment?

No, at this moment you cannot change or cancel a scheduled appointment yourself via HealthApp. Once booked, the appointment is fixed.

Tip: Double-check the date and time extra carefully in the overview before you click Confirm.

I have a different problem

Did this article not solve your problem? We are sorry to hear that. We love to improve HealthApp with the help of our users. You can share your comment or issue with us by filling out the feedback form.

Please note: if you are facing a medical issue or if HealthApp is not working, always contact your GP practice directly in case of urgency or doubt.